The HORDEST travel agency is an intermediary between the end user and the entities or people called to provide the included services and is jointly responsible for the adequate provision of the service. Therefore, it undertakes to manage in the event of any non-conformity in the service. adequate solution without prejudice or change of the conditions initially agreed between the client and the agency.
 

1. The services sold may suffer changes due to force majeure such as accidents, strikes, riots, gales, security in the area, which require the agency to modify the itinerary. In these cases the agency will look for other options without causing any damage or change in the agreed conditions.

2. If there are changes to the itinerary and the client does not accept the new option, the travel agency will refund all the money, unless the service has conditions from the wholesaler and/or supplier.

3. When the client decides to make a claim for deficiencies in the service provided, this will be processed as a PQR which will be managed to provide a response to the client within a period of no more than 8 business days.