1. HORDEST travel agency, once the sale of any of the services offered in the agency has been made, will ensure that the client understands each of the aspects related to the ticket, tourist plan or any other service offered.

2. HORDEST Travel Agency will carry out its Sales by verifying the quality of the services offered in aspects related to: Compliance, Service, Information, Customer Service.

3. HORDEST Travel Agency, if it becomes evident that something is wrong, will not wait for the client to contact the agency, but will seek communication with the client to try to contribute to the solution of the problem when the reason for Non-conformity can be resolved with the intervention of HORDEST.

4. HORDEST Travel Agency will use a personalized, brief questionnaire, with four or five essential questions, in order to evaluate the different aspects of the sales process and the use of the service sold.

5. HORDEST Travel Agency, through Post Sales, will seek to obtain customer loyalty by inquiring about the next trip to be made by each of the respondents.

IMPORTANT NOTES AFTER MAKING YOUR PURCHASE OF TRAVEL PACKAGES OR TRANSPORTATION SERVICES

WE STRONGLY RECOMMEND THAT YOU PURCHASE YOUR TRAVEL INSURANCE AND READ THE INCLUSIONS AND EXCEPTIONS POLICY CAREFULLY. Travel insurance is not the same as trip cancellation/interruption insurance.

On airlines and airports

DOCUMENTS. Always when leaving home or the hotel, verify that you have all your documents required for the trip with you. Passport, visas, migration forms, etc. Without passports or visas required, you will not be able to travel. (The airline or travel agency is not responsible for this type of inconvenience, so you will probably incur financial losses.)

SCHEDULES.It is very important that you are at the airport 3 hours before the departure time of each flight. (If you have questions or discrepancies in information between you and your guide, please confirm your reservation with the airline directly.)

SEAT ASSIGNMENT. Airlines are already selling the best seats (charging between USD45 and USD100 for preferred seats (even more depending on the route), up front, or in emergency exits. Seats cannot always be pre-assigned and we cannot always seat everyone. people traveling together, so the ideal is to arrive at the airport with enough time to allow travelers to sit together. If you have specific requirements for your seats you will have to purchase the place where you should sit.

LUGGAGE. Keep in mind that airlines charge for boarding your bags. In the vast majority of cases, the suitcase cannot weigh more than 50 pounds. Airlines will charge you even for the first bag. In case you want to buy your ticket with suitcase included, please let us know, so we can inform you of this additional cost.

WARNING Do not place valuables in the suitcase that will be boarded in the belly of the plane. It is not common, but some suitcases can be unloaded.

TAXES. In some countries it is necessary to pay departure taxes (some are included in air tickets) but there are some countries that charge for entry or exit. And it is necessary to pay this amount at the airport itself.

SECURITY CHECKS. Due to security measures, you will almost never be allowed through security with liquids and large quantities of medicines.

TRAVEL INSURANCE. We ALWAYS recommend purchasing travel insurance to assist you in cases of unforeseen medical or legal events, delayed or canceled flights.

DISTRACTIONS. Today’s airports have many distractions: shops, bars, restaurants. In case you are not familiar with the airport, and also to be able to better control any unforeseen events, we suggest you first do all the immigration procedures and AFTER locating your exit door, if required, go to these other places, such as bathrooms, restaurants, shops. At the airport, while busy, you can lose your sense of time, and without realizing it you could be late to your departure gate, or miss a change of departure gate notice. If you are going to meet someone at the airport, or are traveling with a group, we suggest that the meeting point be the same exit door of the plane and stay close to it until your flight takes off. IT IS VERY IMPORTANT TO BE PRESENT AT THE DEPARTURE GATE, ONE HOUR BEFORE THE FLIGHT DEPARTURE TIME.

 

In Hotels

CHECK IN. Regularly check in time is at 3PM. If you arrive early and the rooms are ready, the hotel could deliver the rooms, otherwise you would have to wait until the indicated time. Generally the check out time is at 11AM (please verify this information when you arrive at the hotel, so as not to incur additional expenses due to scheduling issues.)

CREDIT CARD. Even if your stay is already paid for, hotels generally require a credit card at check-in for additional expenses, such as phone calls, purchasing in-room movies, or room service. REMEMBER The minibar items that are equipped in your room are not included. The minibars have motion sensors; If you move an item, or take it out of the refrigerator, it is charged to your account electronically and automatically.

CHECK OUT. En este momento lo más importante llegar con tiempo de antelación a la recepción a fin de que pueda arreglar sus cuentas, sin que su transporte, o grupo tenga que esperar por usted. (Podría verificar su cuenta la noche anterior, para que, al momento de marcharse, solo sea proceder con el cargo a la tarjeta, o el pago en efectivo). REVISE bien su habitación a fin de que no olvide nada en ella. Y OJO recuerde vaciar la caja de seguridad, en caso de que haya dejado sus bienes de valor dentro de ella. Generalmente lo que se olvida en una habitación de hotel, es algo perdido.

HOTEL IDENTIFICATION. It is a good idea that at the time of check-in, take a hotel ID, where you can always have the hotel’s name, address, and telephone number, so that, if you have to take a taxi, it knows where to take you. . This is much more important when we travel to a country where our language is not spoken; The hotel card in the local language can be very useful.

On the Buses

SCHEDULES. The most important thing, even if you are in a group or individually, is to respect the established schedules. The guides are always very rigid with the schedules and we have had cases in which clients lose their excursions or transfers because they arrived 5 minutes late. Once you miss your excursion, it is non-refundable.

THE GUIDE. The guide will be your new best friend for the duration of your excursion. He is the person in charge of serving you, and showing you everything interesting and beautiful about the city you visit.

SEATING. Seats are generally not assigned or saved. People settle in as they arrive each day. If you want a specific seat; arrive very early.

LUGGAGE. On the bus, generally, one piece of luggage per person is allowed. There are excursion companies, which could charge a second piece.

TIPS. If the service you obtained from the guides and drivers is to your liking, depending on the destination, it is estimated between USD8 and 10 per day for the guide and USD2 and 5 per day for the driver.Per person.

BATHROOM. In the interest of all passengers, we request that the bathroom be used only in emergencies. Regular stops will be made at rest areas and we recommend using the bathroom at the stops.

There is NO SMOKING inside the bus.Not in hotel rooms either. If you smoke in prohibited places, fines and cleaning fees will be incurred. In many cities, even on the streets there are specific points where smoking is allowed. EYE Not all streets can do it.

OPTIONAL SERVICES / EXCURSIONS. Generally the guide offers additional excursions and services so that they can further expand their experience. These services are offered on an optional basis so that you can choose the desired service and the payment method is generally cash or credit card.

OTHER TIPS: Porters USD2.00 per suitcase, Waiters, waitresses 15-20% of the bill, Taxi driver 15-20% of the fare.